TEMPOLOR SUPPORT
Let’s get you playing.
Help with your Melo-D, the app and your order.
Contact our team9 answers
How do I pair Melo-D with the app?
Turn on your guitar, open Melo-D Guitar and tap the device icon. Follow the pairing instructions with Bluetooth and a 2.4 GHz Wi-Fi network available. Check for firmware updates in the app.
Read the setup guideDo I need my phone while playing?
The Melo-D Guitar app and internet are needed for app-based AI generation and content sync. After compatible content is synced, guided play continues on the guitar without keeping your phone open. AI Jam generation also requires internet.
Explore app requirementsWhere do I get app and firmware updates?
Update Melo-D Guitar through the App Store or Google Play. Guitar firmware updates are managed in the Melo-D Guitar app. Features and requirements can vary by version, device and region.
What audio can I use with AI Tab?
Use supported audio that you own or have permission to process. AI Tab creates a playable arrangement and six-string tab. Review the result before syncing; results vary with file quality and song complexity.
Open the AI Tab guideWhere can I learn the controls and play modes?
Visit Tutorials for the product walkthrough, Rhythm Play demonstration and guides to AI Tab and Hum-to-Solo.
Browse tutorialsWhen will my order ship?
Shipping timing depends on your destination and shipping option. Check your order email for dispatch and tracking updates.
Can I change my delivery address or cancel?
Email support@tempolorguitar.com with your order number and checkout email before shipment. Ask the team to confirm whether your address can be changed or your order cancelled, and whether any fees apply.
How do I request a return?
The published policy lists a 15-day return window from delivery for eligible change-of-mind returns. Contact support before returning anything. Product condition and return costs affect eligibility and the refund; review the full policy before ordering. Wait for return authorization before shipping.
Read the current return policyWhat warranty is included?
The published policy lists a one-year limited warranty from delivery for manufacturing defects. Contact support with proof of purchase and your device serial number. Check the policy and confirm repair and shipping costs before sending your guitar.
Read the warranty termsHERE TO HELP
Talk to our team.
Ask about buying Melo-D, your order or a technical issue. If you have already ordered, use the email from checkout.
support@tempolorguitar.com- Your delivery country or region
- Your question about the guitar, app or order
- No order number needed
Learn at your own pace.
Setup guides and official feature demonstrations.